We have detected that you are using an older version of Internet Explorer (web browser). As a result this website will not be displayed correctly and this may prevent you from using some key features. We receommend that you upgrade your version of Internet Explorer or instead use an alternative web browser, if you don't have access to an alternative web browser please visit www.outdatedbrowser.com to view a list of available web browsers you can install on your computer/device.

What Is Trading Standards Accredited?

Trading Standards Accredited (TSA) follows on from the very successful Shropshire, Telford & Wrekin Trader Register which operated for over 10 years. TSA builds on the success of the Trader Register and, whilst the Trader Register was restricted to home improvement traders, TSA is open to all trade areas which means that all local business have the opportunity to benefit from the Scheme and consumers have greater choice when looking for a business they can trust.

Who runs the TSA Scheme?

The Scheme is operated by Telford & Wrekin Council's Trading Standards Service.

What is the purpose of TSA?

TSA seeks to help people find local traders and businesses who agree to do a good job at a fair price and commit to providing good customer service. Members must sign up to our comprehensive Code of Practice. TSA is also a way of supporting and promoting good local businesses.

What makes TSA different from other trader schemes?

The Scheme is directly operated by Telford & Wrekin Council Trading Standards who have local knowledge and expertise.

Consumer FAQ's

Who can use the Scheme?

You don't have to be a Telford & Wrekin resident, everyone is welcome to use the TSA Scheme

Are TSA members checked by Trading Standards?

Yes, all applicants are checked before being accepted as a member of the TSA scheme. See Members Fully Checked for more detail.

How do I choose a trader?

Enter your postcode and the trade area you are interested in and choose a member from the list. We would recommend getting quotes from more than one trader so that you can compare prices and services offered.

What if I haven't got access to the internet?

The Scheme is primarily web based however if you do not have access to the internet you can telephone our contact centre on 01952 381818 (Mon to Fri 9am to 5pm) and a representative will do a search for you.

What if something goes wrong?

All members have signed up to our Code of Practice which requires the member to work with Trading Standards in the unlikely event of a dispute.

See How to Complain for further information.

What if I don't want to complain but would like to provide feedback on a member?

You can provide feedback on a member, good or bad.  Simply search the TSA website for the trader you would like to review and complete the 'submit review' section. For further information see Member Reviews.

Where can I get further information about the TSA scheme?

Full details of the TSA scheme can be found can be found in Customers – Scheme Information

What happens if a business claims membership but is not on the TSA website?

Please contact the TSA team immediately who will investigate further.

Can businesses be removed from the Scheme?

Yes. Any business that does not comply with the Code of Practice or acts against the best interests of consumers can be suspended pending investigations or removed from the Scheme at our discretion.It should not be assumed that a trader that leaves the scheme has been removed for poor performance. Any trader can decide to cease membership at any time and no inference should be drawn from this. Once a trader has left the scheme for any reason, including voluntary resignation, we will not be able to mediate in any dispute so it is important to check that traders are still members even if you have used them before.

Business FAQ's

Can any business apply to be a member of the TSA scheme?

Membership is available to businesses that have been trading for at least six months and are based in or trade within the borough of Telford & Wrekin Council geographical boundaries. Please see the scheme's Code of Practice for further details.

What are the benefits of being a member of TSA?

Being a Trading Standards Accredited member has many benefits for your business. Please see Traders – Scheme Information for more details.

How do I apply to be a TSA member?

There is a simple on line application process which allows applicants to submit all their business details, business logo, relevant documents etc along with payment of the TSA membership fee. Please see our Application Checklist for more information.

How do I edit my business details?

This website has a Trader Login link at the top of the screen. As part of the application process you will be required to register a Username and Password which you can use to log back in to your account. Your account will tell you the current status of your application. Once accepted, you can log back in at any time to make changes to your business listing. Please note that amendments will need approval from the TSA team before they are made live on the website.

I can't access my trader account

Your log-in is the email address you provided when you signed up to be a member of the TSA scheme. If you can't remember your password, follow the Forgotten Password link.

What should I do if I am unhappy with a customer's review?

All reviews are fully moderated and any negative comments will be checked to ensure they are genuine. We work to legal guidelines for on-line reviews and endorsements. See Member Reviews for more information.